Our
clinic is primarily an order clinic , i.e.
normally you arrange a date for your visit by telephone
or personally with
my assistants.
At
that point please tell us briefly what investigations presumably
need to be carried out
so that we are able to plan the required time in advance.
Patients are thus treated in the
order of their scheduled appointments.
Please
note that blood tests, injections as well as other
laboratory work may take place at short notice and independent of the arranged sequence of
treatments.
If a patient arrives too late, the next patient may already have started treatment. Arriving
substantially earlier than agreed on does not mean that the treatment starts earlier as
well.
Cancelling an appointment
In
case
you cannot keep your appointment
we kindly ask you to call us in time to make an alternate
date. This way we can make the most of short-term changes for emergency patients.
Emergencies
In case
of sudden problems during our consulting hours just ask for a short-term
appointment. Consider however that you might have to wait a little longer
than usual at our clinic. Note also that then only the acute
problem will be treated.
Patients without appointments
Note
that if you don't have an appointment you might have to wait
longer compared to patients with an appointment.
Precautionary check-ups
If our appointment calendar is full up,any new appointments
made for precautionary check-ups will result in
delays. Please keep in mind that precautionary check-ups cannot be
made at short notice.
Delays
Despite all efforts, our practice cannot always run on schedule,
due to various reasons: a chat with the doctor may
take longer than planned; a patient may be late;
unforeseeable emergencies may occur.
My assistants will let
you know how long you may have to wait. Since the practice
is in town, you may wish to do your shopping
or attend to other matters during the waiting period.
Our team works hard to keep your appointments
as scheduled, because nothing is worse than lost time. We
hope we can spare you from having to wait unnecessarily.
After our consultation hours
you
can try to reach me at home if you have an extremely urgent problem. Our
answering machine will supply you with the telephone
number. Before you call please make sure that you definitely
need immediate help and the problem cannot be put off until
the next morning..
If you cannot
reach me, please call the medical emergency service, or in the
case of obstetrical problems, please contact the clinic where
you will be delivering your baby.
Repeat prescriptions and referrals
may be picked up without having
to wait if you let us know
by telephone a day
ahead.
You may also request continuous prescriptions by
E-Mail.
Everything will be ready to be collected the next day, with no waiting
period!
If it should
happen that you cannot collect your prescriptions,we can send them to you.
Please leave a stamped addressed envelope and your insurance card with us.
When
prescribing medication, we check for any contraindications and side effects. This
provides for a high level of safety relating
to drugs and medication.
For economical reasons I
must subscribe the cheapest brand available of a particular drug, or a different brand
name of medication than what you may be used to so far.
Blood tests
not on
an empty stomach, let us know ahead if possible,
however no appointment necessary, daily from 8 to 10 a.m.
For testing hormone levels, the 4th day of the monthly cycle (counting from the 1st day
of your period) is the best day.
Telephone consultation hours
Some questions can be
answered by telephone which saves you a visit to our practice. The best
time to make telephone inquiries to me personally is from 12.00
to 12.15 p.m. If you have an urgent inquiry, my
assistants will take a message and I will get back to you as soon as
possible. This way I have enough time for my patients and for your
problems.
Results of cervical smears
If you
do not hear from us by 2 to 3 weeks after a cervical smear, then the
results are normal.
We will definitely contact you if it
is necessary for any further tests or treatment. Another smear after 2 to
3 months is then usually required.
Please make sure we
have your current telephone number and address, where you can
be reached during our office hours within 2 to 3 weeks after
your test.
Our dress code suggestion
Dresses, skirts and/or long sweaters are
to be recommended. Dressing and undressing is then much easier and you will
not be completely nude during the examination.
Environmental protection
Help
us to protect
the environment and keep waste at a minimum by bringing a small
towel with you. Thank you! Of course we will
always have disposable paper towels available for you if
necessary.
Q & A for your
first visit:
- Are there any acute problems, if so since when?
- Current monthly cycle; in which
year was your first period?
- When was your last period?
- When was your last cervical
smear and/or mammography?
- Past serious illnesses
and/or operations?
- Drug allergies/ other allergies?
- Important: bring
your vaccination certificate!
IGEL benefits
If you wish
to have additional health benefits (IGEL
)
apart from the regular benefits provided by public health insurance, please
inform us beforehand. If you have any further questions, we will
gladly give you more information.
We ask that you pay us in
cash or by bank transfer (EC-card) in
the event of any IGEL health benefits being claimed.
Our requests
We would like
to make your visit as stress-free and pleasant as far as
possible. If you have any occasion to complain, please feel free to
talk to us. We will try
to find a solution together, and to improve ourselves..
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Our patients´ satisfaction is the most
important measure of quality for us!
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